Shipping & Returns

By booking services or products from The Southwest Witch you are agreeing to be bound by the following Shipping & Returns Polices as well as our Terms and Conditions of Use. You further certify that you are at least 18 years of age.

    Shipping & Return Policy (Virtual Products):

    We want you to be completely satisfied with your purchase. If for any reason you are not satisfied with the virtual product you have purchased, please contact us at within 30 days of the purchase date to request a refund.

    Refunds may be granted for the following reasons:
    – The virtual product is defective or does not work as described.
    – The virtual product was purchased accidentally and has not been accessed or downloaded.

    To be eligible for a refund, the virtual product must be returned to us in the same condition as it was received. This means that any licenses, access codes, or links to download the product must be unused and unactivated.

    Please note that certain virtual products may be non-refundable, and this will be clearly stated on the product page. Additionally, refunds may not be granted if the virtual product has been accessed or downloaded.

    Once we have received and inspected the returned product, we will issue a refund to the original payment method within 5 business days.

    Virtual products are available for download immediately after purchase. If you are having any difficulties accessing or downloading your purchase, please let us know right away at

    If you have any questions or concerns about our download or return policy, please contact us at

    Shipping & Returns (Physical Products):


    We offer shipping for physical products within the contiguous United States. Please note that we do not currently ship to international destinations.

    All orders are processed within 2 business days. Once your order has been processed and shipped, we will email you a confirmation with tracking information.

    Most orders will be delivered within 5-7 business days, depending on your location and the shipping method selected at checkout. We offer standard shipping rates via the USPS.

    If there are any delays or issues with your order, we will notify you as soon as possible. Please ensure that your shipping address is accurate and up-to-date to avoid any delivery problems.


    We want you to be completely satisfied with your purchase. We offer a 30-day return policy, which means you have 30 days after receiving your item to request a refund. This applies to all physical products, with the exception of final sale items. 

    To be eligible for a return, your item must be in the same condition that you received it, and in it’s original packaging. You must also be able to provide a receipt or proof of purchase when asked.  

    To initiate a return, please contact us at and provide your order number and reason for return. Items that are sent back without first requesting a return will not be accepted. 

    When we receive your return request, we will provide you with instructions on how to return the product. Please note that you will be responsible for the cost of return shipping.

    Once we receive the returned product, we will inspect it and process your refund within 5 business days. Please note that it may take additional time for the refund to appear on your account, depending on your payment method.

    If you received a defective or damaged product, please contact us as soon as possible and provide us with photos of the damage. We will work with you to arrange a replacement or refund.

    Returns are processed in the order they are received. Please allow a 7-10 business days for your return to be processed once it is received by us.

    Please note that we do not accept returns on sales items or gift cards. 

    If you have any questions or concerns about our shipping or return policy, please contact us at

    Limitation of Liability

    In no case shall The Southwest Witch or Apothecary 11 be liable for any injury, loss, claim or any direct, indirect, incidental, punitive, special or consequential damages of any kind. Including, without limitation lost profits, lost revenue, lost savings, loss of data, any failure or performance error, commission, denial of service, attack, interruption, deletion, defect, delay in operation or transmission, computer virus or line of system failure; third part theft of destruction of, unauthorized access to, alteration of, or use of your information or property or any similar damages, whether based in contract, strict liability or otherwise arising from your use of any of the services or products procured using the service, or for any other claim related in any way to your use of the service or any product, including but not limited to, any errors or omission in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted or otherwise many available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages. In such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.